Lease End Informational
It’s the end of the road.
Or is it?
As you approach the end of your lease, we hope your journey as a Volkswagen Credit customer has served you well.
In this guide, we’ll provide you with the information you need for a successful end of your lease.
And while this may conclude the term of your current vehicle, it could be just the start of your VW journey.
Three Ways To Move Forward
- Trade in your vehicle for a new Volkswagen.
- Purchase your current vehicle.
- Turn in your current vehicle and walk away.
The Steps
No matter your decision, here’s what to do next
1. The Inspection.
These inspections are free and they come to you – whether it be your home (someone 18 or older must be present), office, or the dealership. They’re also a great way to receive a quick assessment of potential charges that you may owe at the end of your term. At this point, you’ll have an opportunity to make repairs instead of being charged for them as excess wear.
Visit selfschedule.aiminspect.com or call Alliance Inspection Management (AiM) at + 1 844 264 9704 to schedule an inspection.
2. The repair (if needed).
You'll still have time to make repairs so that you won’t incur additional fees upon turn-in. Ask your Volkswagen Dealer and insurance agent if any repairs are covered under warranty or by your auto insurance. Your Dealer may have helpful suggestions to help with out-of-pocket expenses Make the end-of-term process even smootherif you have repair work done post-inspection, email the following items to repairreceipt@vwcredit.com before turning in your vehicle.
- -Repair Order Showing work performed and vehicle description
- - Proof of payment
- - VIN and/or account number
- - Date repair was completed
3. The final payment
This is a reminder to make your final payment prior to turning in your vehicle. Have you deferred payments during your lease? If so, in addition to your last monthly payment, your final payment will include these deferred payments. If you are enrolled in Auto Pay, the automatic withdrawal of your final payment will also include these deferred payments. If you lease or purchase a new Volkswagen through Volkswagen Credit, you may be able to roll over your remaining payments into your new agreement with us, allowing you to make your deferred payments while enjoying a new VW. This is subject to credit approval through Volkswagen Credit and financing terms will be set as agreed upon between you and your dealer.
4. The turn-in.
Schedule an appointment to visit your dealer-it’s time to act on your official decision.
Option 1: Get into a new VW
As a returning Volkswagen Credit customer, if you decide to turn in your current vehicle and lease a new one, the disposition fee on your current vehicle will be waived. We may also waive the security deposit on your new vehicle.
Option 2: Purchase
If you reach the end of your lease and want to purchase, there’s no inspection required. Just call your dealership or Volkswagen Credit Lease-End Services to ask about the payoff process
Option 3: Say goodbye
Want to turn it in and walk away? That’s ok, but we’ll be sad to see you go. Schedule an appointment to return your vehicle. Contact your dealership or give Volkswagen Credit Lease-End Services a call at +1 800 428 4034
5. The invoice
Once your turn-in is complete, you’ll receive your final invoice in the mail in about four to six weeks. If you didn’t lease a new vehicle, this will include a required disposition fee, which goes toward cleaning and reconditioning the vehicle for its next owner. Keep in mind: If you continue to be a customer with us, this disposition fee is waived.
Still not sure which option is best for you? No problem. Check out the FAQ page or log in to My Account to send us a secure message.
The tool of all tools:
Your Wear and Use Guide.
A small measuring instrument is being sent to you by U.S. Mail. This will help you get a sense of your car’s condition and what to expect prior to your inspection.
With the assistance of your Wear and Use Guide, here are ways to determine if there’s any excessive damage:
- Exterior dents, dings, and scratches
- Interior tears, burns, and stains
- Tire Wear
Tires and wheels
FWD Vehicles:
- One or more tires does not match by size and speed to the rest of the tires, or does not meet original equipment standards
AWD Vehicles:
- One or more tires does not match size, speed, or brand to the rest of the tires, or does not meet original equipment standards.
- One or more tires has bulges, cupping, cuts, and/or uneven wear of any kind.
- One or more tires, including the spare, have less than 1/8” of an inch of tread at the shallowest point
- Retreads, snow tires, gouged tires, or tires with cut or plugged sidewalls
- Heavily gouged steel or alloy wheels
- Unrepairable steel wheels or alloy wheels that are broken, missing, or bent
Modifications
- Original equipment parts are missing, damaged, or in poor working order.
- Aftermarket alterations have not been removed, and the vehicle does not conform to original specifications.
- Changes to vehicle color or the application of non-OEM paint.
- Damage caused by parts and accessories removal
Mileage
- Mileage over the maximum number allowed in your Lease Agreement (plus any additional purchased miles) incurs an excess mileage charge at lease-end. Refer to your Lease Agreement for the per-mile rate.
Cleaning and inventory
- Have the vehicle exterior washed and the wheels cleaned.
- Remove all personal items from the door pockets, glove box, consoles, and trunk
- Have carpets vacuumed, interior cleaned, and windows washed
Please have all items and original equipment in the vehicle for both inspection and turn-in, including but not limited to:
- All keys/ fobs
- Manuals and Maintenance booklet
- DVD System
- Remote Controls
- Electric vehicle charging cable
- Headphones
- Navigation disc or SD card
- Headrests
- Cargo cover
- Spare tire and tool kit
FAQs
We would like to extend our heartfelt sympathies to all who have been affected by the outbreak of COVID-19. At Volkswagen Credit, the health and well-being of our customers and our employees is our highest priority. Current Volkswagen Credit customers can register and manage their accounts online through My Account.
Here, you can:
- Get answers to questions about available payment and lease turn-in options
- View statements and make payments
You may be eligible to extend your lease past the lease-end date for a limited time. Due to high call volumes, we highly recommend you reach out to us Online. Log in to My Account, navigate to Customer Support, then Secure Email to send us a message. If your vehicle is past the lease-end date and is currently being repaired, please contact us to discuss the status of your lease account.
You may have to pay a fee if you end your lease early. The charge may be up to several thousand dollars, but the amount will depend on when the lease is terminated. The earlier you end the lease, the greater this charge is likely to be.
Please contact a Volkswagen Credit Representative at +1 800 428 4034 to review your account and to discuss the process.
Step 1: Please contact Alliance Inspection Management (AiM), the inspection company at +1 844 264 9704 or use their online web scheduler to schedule an appointment. AiM is an independently-owned, nationally-recognized, professional vehicle inspection company. You can have your inspection done at your home, office, or Volkswagen dealership. The inspection is performed at no charge to you.
- See Wear and Use Guidelines, and visit our Wear and Use Policy to help you assess what might be considered excess wear and use.
Step 2: After the inspection, you’ll receive an inspection report, which will be valid for 90 days. You have the option of having any required repairs completed on your own at a Volkswagen Authorized Collision Repair Facility prior to turn-in, if you choose to do so. If you do not have repairs completed, the repair costs will be added to your Turn-In Settlement Invoice. You cannot repair the items on the inspection report yourself.
- If you have any damage repaired on your own at a Volkswagen Authorized Collision Repair Facility, please email your receipts to reparireceipt@vwcredit.com before you turn in the vehicle. Visit our Locate a Dealer page to find a dealer near you. If your local Volkswagen dealership does not have a collision repair shop, contact them for a referral to a Volkswagen Authorized Collision Repair Facility.
- The receipts must show the details of the repairs completed, proof of payment, as well as identifying vehicle identification (i.e., VIN, and Make, Model, Year). You cannot repair items on the inspection report yourself.
- If the is damage to your vehicle prior to turning it in, but after the inspection has been completed, you will need to have any damages repaired to avoid excess wear and use charges on your Turn-In-Settlement Invoice. After the damages are repaired and prior to turning in your vehicle, please email the repair receipts to repairreceipt@vwcredit.com
Note: Volkswagen Credit only accepts inspections done by AiM to determing if there are charges for excess wear and use.
During your lease, you may have you deferred payments. In addition to your last monthly payment, your final payment will include these deferred payments. For example, I you deferred two months of payments, instead of having one monthly payment due your final payment is not paid in full, late charges may be applied. You may also experience credit reporting impacts.
If you are enrolled in Auto Pay and you deferred any monthly payments, the automatic withdrawal of your final payment will include your final monthly payment along with these deferred payments.
Step 1: Complete any scheduled maintenance that is set to occur or warranty repairs before your lease ends.
Step 2: Complete your complimentary end of lease inspection
If you have any damage repaired at a Volkswagen Collision Repair Facility, please email your receipts to repairreceipt@vwredit.com.
- The receipts must show the details of the repairs completed, proof of payment, as well as identifying vehicle information (i.e., VIN, or Make, Model, and Year).
- If you do not have repairs completed, the repair costs will be added to your Turn-In-Settlement Invoice. See the wear and Use Guidelines to help you assess what might be considered excess wear and use.
Step 3: Contact your original or preferred Volkswagen dealer to schedule a time to turn in the vehicle prior to lease-end. To locate an authorized dealership near you, visit our Locate a Dealer Page. Only your original dealer is required to take your vehicle back. If you need to return your vehicle to another dealer, please contact them to ensure they can accept your vehicle.
- Upon the vehicle’s return, the dealer will send us, and provide you, a copy of the Lessee Vehicle Return Receipt and the Odometer Disclosure Statement. To ensure your vehicle is reported as returned, please upload the documents through the Secure Message center or fax the documents to +1 800 824 8284. Once we receive the documents, you may safely cancel your insurance.
Step 4: You will receive your Turn-In Settlement Invoice within 4-6 weeks from the date we receive your Odometer Disclosure Statement. The invoice may contain inspection damage not repaired prior to turn-in, excess mileage charges, any outstanding obligations, taxes, a disposition fee, and your security deposit, if applicable.
Note to Mayland lessees: If you hold the title to your lease vehicle, please mail the title to the address below (please do not write on the title):
Volkswagen Credit
Attn: Title Dept.
3800 Hamlin Rd.
Auburn Hills, MI 48326
Note to California lessees: Once your return your vehicle, you will need to fill out the California Release of Liability Form. To complete this form, you will need the last five digits on your Vehicle Identification Number (VIN), your license plate number (this information can be obtained from your registration or by contacting Volkswagen Credit), the mileage at the time of your vehicle return, and the return date:
You will also need to provide the information below:
1. In the “New Owner” section, please enter:
Owner: Volkswagen Credit
Owner Address: 401 Franklin Boulevard Libertyville, IL 60048
2. In the “Selling Price” section, please enter $0.00
3. In the “Seller’s” section, please enter: your name and address
Your Turn-In Settlement Invoice may include:
- Any outstanding payments or taxes
- Personal property tax
- Parking tickets
- Excess wear and use
- Excess mileage
- Disposition fee (waived if you lease or purchase a new or certified pre-owned Volkswagen through Volkswagen Credit within 90 days of returning your leased vehicle)
- Late payment fees
- Late vehicle return fees
- Any other charges or contractual charges that apply and have not been paid prior to turn-in
Note: To help you assess what might be considered excess wear and use, visit our wear and use guidelines.
Your security deposit will be applied toward any changes if applicable. If we do not use all your security deposit, the remaining balance will be returned to you. For a better understanding of your lease-end charges, please call us at +1 800 428 4034.
Your Turn-In Settlement may include:
- Any outstanding payments or taxes
- Personal property tax
- Parking tickets
- Excess wear and use
- Disposition fee (waived if you lease or purchase a new or Certified pre-owned Volkswagen through Volkswagen Credit within 90 days of returning your leased vehicle)
- Late payment fees
- Late Vehicle return fees
- Any other charges or contractual charges that apply and have not been paid prior to turn-in
Note: To help you assess what might be considered excess wear and use, visit our Wear and Use Guidelines.
Your security deposit will be applied toward any charges if applicable. IF we do not use all of your security deposit, the remaining balance will be returned to you.
For a better understanding of your lease-end charges, please call us at +1 800 428 4034
If you had repairs completed on the vehicle after the inspection, you can email your receipts to repairreceipt@vwcredit.com or fax to +1 800 824 8284. The receipts will be review and charges adjusted accordingly, and you will receive an updated Turn-In Settlement Invoice.
Unfortunately, we can’t sell the vehicle to a third party In order for you to sell it to a third party, you will need to purchase the vehicle and transfer the title and registration into your name first. Contact your local license and registration office to inquire about the details of the transaction.
No. You do not have to pay a disposition fee, excess wear and use, or excess mileage if you purchase your vehicle.
Direct Purchase
- you may purchase your vehicle at any time during your lease. To initiate a direct purchase, visit our Payoff Quote page, or to receive purchase documents by mail or fax, call +1 800 428 4034.
Note:Note: If you are within 90 days of your lease-end date, you will be unable to obtain a payoff quote, but you can still purchase your vehicle. Please call us at +1 800 428 4034 to discuss your options.
For Colorado, Florida and South Dakota customer: Any off-lease purchase must be done at your local or preferred Volkswagen dealership.
Protect your vehicle: Consider our Volkswagen Drive Easy extended coverage options (not available in AK, KY, MD, ME).
Step 1: Obtain a Purchase Agreement Package from the Payoff Quote page, or by calling +1 800 428 4034. It will contain a Bill of Sale or Agreement and Odometer Disclosure Statement, a Tilting Information page, and a checklist to help you complete the documents.
Step 2: Make a check payable to VCI Account Service, LLC, and mail it to the address in your quote package. Guaranteed funds (e.g., a cashier’s check) will expedit the processing of your request for title.
Note: If you paid a security deposit at the beginning of your lease, it will be used to lower the payoff price.
Note: With your authorization, Volkswagen Credit will send the title to any address you provide. We cannot release the title in the name of a third party. You may want to consult your local license and registration office to inquire about the details of selling to a third party.
Step 3: Take your title, Bill of Sale, and Odometer Disclosure Statement to your local Department of Motor Vehicles to transfer the ownership on the title. The Department of Motor Vehicles will require you to fill out a title application. If you financed your vehicle through Volkswagen Credit, be sure to list us as the lienholder. The address is as follows:
Volkswagen Credit
Attn: Payoff Department
PO Box 94026
Palatine, IL 60094-4026